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Terms & Conditions

Casino Rocket is owned by Hollycorn N.V., a company registered under the laws of Curaçao. 

The Casino reserves the right to change its Terms and Conditions, but they will notify their customers beforehand.

Who Can Play?

When you open the Casino Account, you confirm that online gambling is legal in your jurisdiction.

The Casino doesn’t bear any responsibility for player deposits, and doesn’t reimburse any losses. It is the player’s responsibility to comply casino-related national laws.

Rocket accepts adult players (18+). The casino can ask for documents to prove the player’s age and close the account in case it doesn’t meet requirements.

Availability of games

Not all games can be available everywhere. In Australia you will not find NetEnt games. If a player manages (using VPN, for example) to play them and win a jackpot, he/she doesn’t get the winnings.

Accepted currencies

The casino accepts the following currencies: AUD, USD, EUR, BTC, BCH, ETH, LTC, DOGE, USDT, CAD, NZD

The player is responsible to report relevant taxes on a payout that may be in your country.

Disclaimer of liability

By accepting the casino Terms and Conditions you agree that gambling may result in losing money. The Casino bears no responsibility for

  • any possible financial damage you may get on this site,
  • any hardware or software damage,
  • unreliable or lost Internet connection,
  • any other technical defects that may result in uninterrupted gameplay.

The Company has the right to cancel all wagers if they were made as a result of a technical error. They will cancel all winnings mistakenly credited onto Player Account. If you have cashed out money that was credited mistakenly, you have to reimburse the debt to the casino.

You agree that the Website shall make the ultimate decision of whether your violation of the Terms and Conditions leads to your suspension or permanent ban from participating in any activities on the Website.

User Of Player Account

  • Only one Player account is acceptable in the Casino. More than one account will result in banning these accounts and cancellation of all player’s payouts and bonuses.
  • The player can’t allow anyone to use the Website and his/her Player Account.
  • The player account can be used for personal purposes only.

The casino can call to the phone provided by the player as a part of the KYC procedure. You are not allowed to withdraw any funds until your account is fully verified. If the company can’t reach you by email or phone within two weeks from the date of the withdrawal request, your account will be blocked.

Anti-fraud policy

The Casino follows a strict anti-fraud policy and uses anti-fraud tools. If the player is suspected of every fraudulent action such as:

  • taking part in any sort of collusion with other players,
  • using any means targeted at receiving biased winnings,
  • fraudulent activity against any payment supplier,
  • opening more than one account,
  • any types of scams,
  • providing of false personal information and documents,
  • making equal low-risk roulette bets for both black/red or even/odd that cover more than 25 numbers on the table.

The casino also has the right to inform applicable regulatory bodies of any fraudulent activity from the side of the player.

The Casino reserves the right to void bonuses and any winnings from these bonuses, if the player

  • uses stolen cards;
  • chargebacks;
  • has more than one account;
  • provides improper information when registering;
  • undertakes any actions which may do harm to the Casino.

The Casino has the right to close Player Account and to refund to you the amount on your account balance.

Any deposit has to be played through 3 times before withdrawing. Otherwise, the Casino can take a fee for the transactions. Be aware of the fact that the Casino is not a financial institution. Player account does not bear any interests. You are not allowed to perform conversion at any time.

Verification

The Company reserves the right to verify your identity before making any transactions. To verify the casino account player has to provide the following documents

  • ID,
  • payment systems,
  • utility bills, еtc. in Latin or Cyrillic alphabet.

The casino reserves the right to ask the player a video where he/she demonstrates his/her documents.

Depositing & Withdrawal

The Casino has a wide range of payment methods. You can contact the casino customer support

[email protected] to know more about the payment methods preferable in your jurisdiction.

 

Payment methods

Minimum

Maximum

Fee

Conditions

Deposits

Bank account, bank cards, e-wallets, etc.

A$20

Depends on the payment method

Free

Have to be registered in the player’s own name. Otherwise, your winnings will be confiscated.

Withdrawals

Bank account, bank cards, e-wallets, etc.

A$20

Depends on the payment method

Free

If the requested amount goes beyond the limit of a payment system used, the amount will be cashed out in installments.

The Website doesn’t process payouts via Visa, and Mastercard in Australia. It takes up to 3 working days to process bank transfer payouts. Bank transfers can have fees taken by the intermediary banks.

The maximum amount the player is allowed to withdraw is A$5,000 per week and A$15,000 per month. Exceptions are made to VIP players, or at the Casino’s discretion. If the player wins over A$15,000, the Casino will pay out in instalments until the full sum is paid out. Anyway, all progressive jackpots are rewarded in full.

Refund Policy

The company considers a refund request if you request it within the first 24 hours of the alleged transaction, and within 30 days if you claim that another person has accessed your account. all bonuses and winnings will be deducted from your balance before the casino makes a refund.

The player pays any costs during the refund procedure.

Inactive Accounts

If a player doesn’t log into his/her account within a year, the Casino reserves the right to take a monthly administrative fee of A$10 as long as the balance of your account remains positive.

Complaints

The player has rights to contact the casino customer support to give any casino-related complaints following the instructions on the Website. The casino will inform the player about the state of the complaint. The website can contact you regarding such a dispute by using the contact details provided by the player.

All disputes are settled by arbitration in Cyprus exclusively and in accordance with Cyprus Civil Procedure Rules.