Information The Casino Collects
The Personal Information the Company collects includes:
- personal information (e.g., first and last name, date of birth, email address, phone number, residence address) provided during the account registration, and any other information submitted through email;
- correspondence and messages sent to the company through Website, email, web chat or other means of communication;
- Player Account transaction history;
- the casino logins and their details, traffic data, IP address, browser/device data, and other traffic information;
- documents sent by the player to the website to verify the Player account, to make deposits or withdraw funds and to conduct anti-fraud checks. The proofs may include ID scans, payment slips, bank statements, utility bills etc.
- survey participation or user assessments that are carried out from time to time.
How The Casino Uses This Information
The casino collects information in order to
- to process the player’s bets and transactions.
- to provide the player with gaming and other services that players want to see on the Website;
- to support customers including giving a hand when the player sets up and manages the account;
- to identify and carry out all verification checks that are necessary;
- to inform registered players about the promotions, or give promotional information that the casino business partners associates and affiliates provide;
- to comply with legal responsibilities such as anti-money laundering and combating the financing of terrorism laws;
- to control and investigate transactions to prevent fraud, terms abuse, money laundering and other illegal activities;
- to analyze customer trends with the help of surveys;
- to do research and statistical analysis of cumulative data.
The casino never collects any personal information without letting you know. However, some data is collected automatically while you use the casino services and interact with the gambling establishment.
There are also legal sources of information including
- internet vendors and service providers, for example, fraud prevention companies.
- third-party providers that deliver technical support.
The casino may provide private data to their business partners, parent companies, subsidiaries of these respective companies, and other companies which they carry out business and have necessary agreements with.
Providing Data to Third Parties
The casino does not sell or give personal data to third parties. They may disclose information
- when required by law, regulation, or other legal cases.
- to a regulatory or law enforcement agency if it is necessary to protect the legitimate interests of the Company, and its customers.
Personal data are disclosed to third parties only in case
- it is required by law;
- it is necessary for the casino to share data with its payment processors to facilitate payment transactions;
- the casino has to comply with their legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities;
- it is necessary to protect the Casino’s or the player’s safety, investigate fraud, or respond to a government request;
- the casino marketing service suppliers ask for the information to carry out their tasks.
Security of Player Data
The casino protects player’s personal information and respects the privacy according to the best business practices and applicable regulations. They provide secure services to their customers, and do their best to ensure that all the data provided remains safe.